Technology Support for Students & Families

Get Help with Your TPS Student Laptop

Student HELP icon, blue circle with question mark

The Tacoma technology help desk is committed to providing technical support to our students and families for all district-provided devices. We are unable to offer technical assistance with personal devices.

From Your TPS Student Laptop

Log into SolarWinds by clicking the blue, question-mark icon on your desktop. From here you can:

  • Submit a help ticket
  • Review the status of your current or previous requests 
  • Chat live with a technician (during normal district hours) 

Use the Solutions function to search for answers to common technology problems.

By Email

By Phone

  • 253-571-4357
  • Technicians are available during normal district hours.  
  • After hours? Leave a message or use one of the other methods above.

Student Laptop Replacement Project 

First, fifth, and ninth graders district-wide will receive new laptops each fall.  Funding is provided by the voter-approved levy of 2022 intended to provide students with laptops while enrolled in the district.

Students will turn in their current computers and power cords and receive their new laptops and power cord the same day. 

Students should keep their headsets. 

view student & family Laptop Handbook