Device Theft, Loss, or Damage
What if the laptop stops working or requires warranty repair?
Student laptops include a 4-year warranty for normal wear and tear.
Dell warrants the laptops from defects in materials and workmanship. This limited warranty covers regular use, mechanical breakdown, or faulty construction and will provide replacement parts necessary to repair the laptop or laptop replacement.
Additionally, the district purchased one-time (per year) accidental damage coverage for each computer.
Accidental damage might include a cracked screen, broken keyboard, or liquid damage. Catastrophic (un-repairable) damage may be subject to the vendor's discretion. The warranty does not warrant against damage caused by vandalism.
To initiate repair, students must submit a work order to the Help Desk via phone (253-571-4357), or SolarWinds to initiate warranty repair.
What if the laptop is lost, stolen, or vandalized?
If the laptop is stolen, lost, or vandalized, students must immediately report the incident to their school administrator. The Purchasing department will review all reports and determine a replacement cost. Using optional insurance may cover all or some of the replacement costs; however, you must purchase the insurance when you receive the laptop.
On School Property:
- Report the loss/theft to your principal, who will follow District Loss Reporting Procedures.
Off School Property:
- File a police report.
- Report the incident to your principal or school administrator. Provide a copy of the police report.
Students will be required to pay a fee if their laptop is intentionally damaged, stolen, or lost. The cost is based on the age of the computer and the specific repairs required.