Technology

Get Help

The Tacoma technology help desk is committed to providing technical support to our students and families for all district-provided devices. We are unable to offer technical assistance with personal devices.

Three ways to get help: 

Student HELP icon, blue circle with question mark

Online Self-Service Portal 

Log into SolarWinds (Blue ? Icon on your district-issued device desktop) to: 

  • Submit a request for assistance 
  • Review the status of your current or previous requests 
  • Chat live with a technician (during normal district hours) 

Use the Solutions function to search for answers to common technology problems.

By Email:

studenthelp@tacoma.k12.wa.us

By Phone:

  • 253-571-HELP, (253) 571-4357
  • Technicians are available during normal district hours.  
  • After hours? Leave a voicemail message, or contact the HELP desk through SolarWinds.