Technology

Student Laptop Replacement Project 

First, fifth, and ninth graders district-wide will receive new laptops each fall.  Funding is provided by the voter-approved levy of 2022 intended to provide students with laptops while enrolled in the district.

Students will turn in their current computers and power cords and receive their new laptops and power cord the same day. 

Students should keep their headsets. 

Learn more by viewing the Laptop Handbook -Student and Family Guide

2022-2023 Laptop Handbook 

Get Help

The Tacoma technology help desk is committed to providing technical support to our students and families for all district-provided devices. We are unable to offer technical assistance with personal devices.

What if the laptop stops working or requires warranty repair? 

Dell warrants the laptops from normal wear and tear, defects in materials and workmanship for four years. Additionally, the district purchased one-time (per year) accidental damage coverage for each computer. Accidental damage might include a cracked screen, broken keyboard, or liquid damage. Catastrophic (un-repairable) damage may be subject to the vendor's discretion. The warranty does not warrant against damage caused by vandalism.

Three ways to get help: 

Online Self-Service Portal 

Student HELP icon, blue circle with question mark

Log into SolarWinds by clicking the blue, question-mark icon on your desktop. From here you can:

  • Submit a request for assistance 
  • Review the status of your current or previous requests 
  • Chat live with a technician (during normal district hours) 

Use the Solutions function to search for answers to common technology problems.

By Email:

studenthelp@tacoma.k12.wa.us

By Phone:

  • 253-571-HELP, (253) 571-4357
  • Technicians are available during normal district hours.  
  • After hours? Leave a voicemail message, or contact the HELP desk through SolarWinds.